TCB Trust Center
Privacy & Security
When you bank with us, you are trusting us with your money and your data. At The Claxton Bank, we recognize the importance of protecting the privacy and security of our clients and all those who visit us on our website or in a branch, which is why keeping your personal and financial information secure is our number one priority. As security challenges evolve, we’re here to ensure that the information you entrust with us remains safe. We are committed to providing the highest level of security and privacy regarding the collection and use of our clients’ personal information and of all consumers who visit our institution’s website.
How We Protect You
What We Do with Your Data
We recognize, respect, and protect the personal privacy rights of all our clients. We realize that our clients entrust us with personal information, and it is our policy to maintain our clients’ information in a confidential manner. In no case do we provide account or personal information to non-The Claxton Bank companies for the purpose of independent telemarketing or direct mail marketing on any non-financial products or services. We are proud to make that commitment to you, because your trust is the foundation of our business. Our policies for protecting client information apply equally to clients who have continuing relationships with us, as well as inactive and former clients.
How Do We Secure Your Data?
It seems like every day we hear about a new security breach. The Internet is one of our greatest inventions, and it has revolutionized our lives and the way that we access and share data. Unfortunately, criminals have also benefited from the internet by defrauding unsuspecting victims. Online identity theft is one of the fastest growing crimes in the world. At The Claxton Bank, we maintain constant vigilance over our clients’ personal and financial information. We use industry leading security practices, including firewalls and encryption to safeguard the security of your information, and controls to properly authenticate your identity when you access our services. We constantly monitor and assess the security of our network, website, and apps.
Implementation of Rigorous Security Standards
Enhanced Authentication & Client Verification
Our Enhanced Online Security feature is a multi-factor authentication process designed to identify clients before the initiation of online banking transactions for protection against fraud and identity theft. Our online banking platform analyzes multiple data points every time you log in. When you sign into your account for the first time, or from a device that we don’t recognize, we will ask you to verify additional information. This multistep process helps us protect your accounts and lets us recognize your device the next time you sign in.
In additional to technological controls, when you initiate contact with us, our employees will never give out information over the phone on in-person without first verifying your identity. Our team members may ask you to verify information we have on file or ask other questions to confirm that they’re speaking to you.
Suspicious Activity
We have multiple systems in place to monitor our network, our banking applications, and transaction history to help us detect fraud as early as possible. If we notice something abnormal, we may call to verify your activity, but we will never ask for your personal information over the phone, such as your card number or PIN, social security number, mother’s maiden name, or passwords, if we initiate contact.
Our Employees & Business Practices
Our employees receive on-going, in-depth training throughout the year on security best practices and expectations. All of our employees agree to follow the written security guidelines that we have in place on an annual basis. These guidelines include specific procedures on how we expect our employees to protect your confidential information, as well as guidelines in place to limit our employees’ access to your information, and restrict how we use and share information for processes and transactions. We regularly review our business practices to make sure that they follow the policies and procedures that we created, and that those policies and procedures adequately protect your information. These reviews are conducted regularly with internal audits, external third-party audits, and regulatory examinations.
Reporting Fraud & Suspicious Activity
If you suspect identity theft or fraud involving any of your TCB accounts, including your ATM or debit card, please notify us immediately. You may either call 1-912-739-3322 or visit your nearest branch. Based on the information you provide; we may recommend that you close your account and obtain a new account number.
Lost or Stolen Credit Card & Fraud
Contact us immediately if you believe your credit card has been lost or stolen, or if you notice any unrecognized transaction on your account.
Client Service – 912-739-3322
Lost or Stolen Debit Card & Fraud
Contact us immediately if you believe your ATM/debit card has been lost or stolen, or if you notice any unrecognized transaction on your account.
Client Service (during business hours) – 912-739-3322
After Hours – 844-202-5333
Bank & Check Fraud
Contact us immediately if an unauthorized person has accessed your account(s).
Client Service – 912-739-3322
Suspicious Phone Call, Email, Text, or Social Media Targeting
When in doubt, do not provide the caller with any information and end the call. If you provided the caller with information related to your TCB accounts and you think the inquiry was suspicious, please contact our client service – 912-739-3322.
If you receive a suspicious email
If you receive a suspicious email that claims to be from The Claxton Bank, do not click on any links contained in the message or download any attachments and forward the entire email with the original subject line to info@tcbga.bank.
If you receive a suspicious text message
Do not reply to the message or click on any links within the message. If you can forward the text message to an email address, send it to info@tcbga.bank. If you do not have that capability, please send a separate email to info@tcbga.bank and include the content of the text message. After sending the information to TCB delete the text message. If you click a link, or provided any information relating to your account please contact client support at 912-739-3322.
Someone targeted you through social media
If you have received a suspicious communication through social media that targets you as a TCB client, please forward the entire conversation to info@tcbga.bank.
Identity Theft
If you’re a victim of identity theft, please contact one of the credit bureaus. By contacting them, you can set up free alerts and freeze your credit, preventing criminals from opening new accounts in your name.