When you bank with us, you are trusting us with your money and your data. At The Claxton Bank, we recognize the importance of protecting the privacy and security of our customers and all those who visit us on our website or in a branch, which is why keeping your personal and financial information secure is our number one priority. As security challenges evolve, we’re here to ensure that the information you entrust with us remains safe. We are committed to providing the highest level of security and privacy regarding the collection and use of our customers' personal information and of all consumers who visit our institution’s website.

How We Protect You

What We Do with Your Data

We recognize, respect, and protect the personal privacy rights of all our customers. We realize that our customers entrust us with personal information, and it is our policy to maintain our customers' information in a confidential manner. In no case do we provide account or personal information to non-The Claxton Bank companies for the purpose of independent telemarketing or direct mail marketing on any non-financial products or services. We are proud to make that commitment to you, because your trust is the foundation of our business. Our policies for protecting customer information apply equally to customers who have continuing relationships with us, as well as inactive and former customers.

Review our policies to see how we protect and manage your information -->

How Do We Secure Your Data?

It seems like every day we hear about a new security breach. The Internet is one of our greatest inventions, and it has revolutionized our lives and the way that we access and share data. Unfortunately, criminals have also benefited from the internet by defrauding unsuspecting victims. Online identity theft is one of the fastest growing crimes in the world. At The Claxton Bank, we maintain constant vigilance over our customers' personal and financial information. We use industry leading security practices, including firewalls and encryption to safeguard the security of your information, and controls to properly authenticate your identity when you access our services. We constantly monitor and assess the security of our network, website, and apps.

Implementation of Rigorous Security Standards

We use some of the strongest forms of encryption commercially available for use on the web today. Online communication between you, your account, and The Claxton Bank are protected. Your data is encrypted with 128-bit Secure Socket Layer (SSL), which helps ensure that sensitive information can only be viewed by you and our secure systems. Our networks and systems are isolated using state of the art firewalls, with intrusion detection, monitoring, and reporting. And all of our systems make use of antivirus and antimalware software.

Enhanced Authentication & Customer Verification

Our Enhanced Online Security feature is a multi-factor authentication process designed to identify customers before the initiation of online banking transactions for protection against fraud and identity theft. Our online banking platform analyzes multiple data points every time you log in. When you sign into your account for the first time, or from a device that we don’t recognize, we will ask you to verify additional information. This multistep process helps us protect your accounts and lets us recognize your device the next time you sign in.

In additional to technological controls, when you initiate contact with us, our employees will never give out information over the phone on in-person without first verifying your identity. Our team members may ask you to verify information we have on file or ask other questions to confirm that they’re speaking to you.

Suspicious Activity

We have multiple systems in place to monitor our network, our banking applications, and transaction history to help us detect fraud as early as possible. If we notice something abnormal, we may call to verify your activity, but we will never ask for your personal information over the phone, such as your card number or PIN, social security number, mother’s maiden name, or passwords, if we initiate contact.

Our Employees & Business Practices

Our employees receive on-going, in-depth training throughout the year on security best practices and expectations. All of our employees agree to follow the written security guidelines that we have in place on an annual basis. These guidelines include specific procedures on how we expect our employees to protect your confidential information, as well as guidelines in place to limit our employees’ access to your information, and restrict how we use and share information for processes and transactions. We regularly review our business practices to make sure that they follow the policies and procedures that we created, and that those policies and procedures adequately project your information. These reviews are conducted regularly with internal audits, external third-party audits, and regulatory examinations.

Reporting Fraud & Suspicious Activity

If you suspect identity theft or fraud involving any of your TCB accounts, including your ATM or debit card, please notify us immediately. You may either call 1-912-739-3322 or visit your nearest branch. Based on the information you provide; we may recommend that you close your account and obtain a new account number.

Lost or Stolen Credit Card & Fraud

Contact us immediately if you believe your credit card has been lost or stolen, or if you notice any unrecognized transaction on your account.

Customer Service – 912-739-3322

Lost or Stolen Debit Card & Fraud

Contact us immediately if you believe your ATM/debit card has been lost or stolen, or if you notice any unrecognized transaction on your account.

Customer Service (during business hours) – 912-739-3322
After Hours – 844-202-5333

Bank & Check Fraud

Contact us immediately if an unauthorized person has accessed your account(s).

Customer Service – 912-739-3322

Suspicious Phone Call, Email, Text, or Social Media Targeting

If you receive a suspicious phone call

When in doubt, do not provide the caller with any information and end the call. If you provided the caller with information related to your TCB accounts and you think the inquiry was suspicious, please contact our customer service – 912-739-3322.

If you receive a suspicious email

If you receive a suspicious email that claims to be from The Claxton Bank, do not click on any links contained in the message or download any attachments and forward the entire email with the original subject line to abuse@tcbga.bank.

If you receive a suspicious text message

Do not reply to the message or click on any links within the message. If you can forward the text message to an email address, send it to abuse@tcbga.bank. If you do not have that capability, please send a separate email to abuse@tcbga.bank and include the content of the text message. After sending the information to TCB delete the text message. If you click a link, or provided any information relating to your account please contact customer support at 912-739-3322.

Someone targeted you through social media

If you have received a suspicious communication through social media that targets you as a TCB customer, please forward the entire conversation to abuse@tcbga.bank.

Identity Theft

If you’re a victim of identity theft, please contact one of the credit bureaus. By contacting them, you can set up free alerts and freeze your credit, preventing criminals from opening new accounts in your name.

For more information on dealing with identity theft please visit our resource center -->

Reporting a Suspected Vulnerability

The Claxton Bank is committed to the security of our systems. We appreciate any submission by security professionals research identifying any potential security gaps in our products and services. When reporting a potential vulnerability, please include a detailed summary of the vulnerability, including the target, steps, tools, and artifacts used during discovery (screen captures welcome). Please submit reports to responsibledisclosure@tcbga.bank.

Additional Security Resources

Please visit our Resource Center for more information on how to protect yourself from fraud and scams, and what to do if you’re a victim of identity theft.